Frequently Asked Questions

Products & Usage

What is BIOAELUS™ technology?

BIOAELUS™ is a patented bio-electrical technology that our formulations are developed with reference to, alongside laboratory research and testing by independent laboratories. Visit our Science page for a full breakdown of the research and patents behind it.

How do I take Epismed capsules or powder?

Each Epismed product page lists its recommended daily amount. Powder formats can be mixed into water or a cold drink; capsules are taken with water. For best results, take consistently as part of your daily routine.

Can I take more than one Epismed product at the same time?

Many customers combine products depending on their goals. Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication or have a medical condition, please consult your doctor before combining or starting any new supplement.

Are Etherys products natural and vegan?

Yes. Our formulations use naturally sourced, plant-based ingredients, free from synthetic molecules, emulsifiers, parabens and preservatives, and are suitable for vegans.

How does the ClearSkin Protocol two-part routine work?

ClearSkin Protocol pairs a topical lotion with an oral capsule or powder formula, developed with reference to documented case observations on inflammatory acne. Full usage steps are on the product page.

Shipping, Returns & Support

How should I store my products?

Store in a cool, dry place away from direct sunlight, and keep capsules and powders tightly sealed between uses to preserve freshness.

What is your shipping policy?

UK orders ship via Royal Mail: £1.99, or free on orders £50 and over, arriving in 2–5 business days. EU orders are a flat £14.99, and Rest of World a flat £23.99. See our full Shipping Policy for details.

What is your returns policy?

We offer a 30-day return policy from the day you receive your order (14 days for EU customers under the cooling-off period). Items must be unused and in their original packaging. See our full Refund Policy for details.

How do I contact customer support?

Email us any time at health@etherys.co.uk and we'll get back to you as soon as possible.