Shipping policy

Last updated: 18 May 2026

Order processing

All orders are fulfilled from our United Kingdom warehouse. We aim to dispatch in-stock orders the same day where possible, and at the latest within 1 business day of the order being placed.

Our warehouse is closed on Saturdays, Sundays and UK public holidays — no orders are dispatched during this time. Orders placed on a Friday afternoon, at the weekend or on a public holiday will be processed on the next business day.

United Kingdom

UK orders are sent via Royal Mail.

Option Rate
Royal Mail Standard £1.99
Royal Mail Standard — orders £50 and over Free

Expected delivery time for UK orders is 2–5 business days from dispatch, subject to Royal Mail's service performance.

European Union

EU orders are sent via Standard International shipping for a flat rate of £14.99 per order, regardless of destination country within our supported EU zone.

Expected delivery time varies by destination country and is typically 5–10 business days from dispatch.

Please note that any customs duties, import VAT, or additional charges that may apply on import are determined by the destination country and are outside of our control. These charges, where applicable, are the responsibility of the customer and are set by local customs authorities. If you are unsure whether customs fees may apply to your order, we recommend contacting your local customs office before placing your order.

Rest of World

Orders to countries outside the UK and EU are sent via Standard International shipping for a flat rate of £23.99 per order.

Expected delivery times vary by region and are typically 7–14 business days from dispatch. As with EU orders, any customs duties or import taxes are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number where one is available.

Delivery exceptions

  1. During sale periods and the holiday season, deliveries may take longer than the times stated above.
  2. Products marked as "Pre-Order" at the time of purchase will be dispatched once the product is available or back in stock.
  3. We are not responsible for any import or customs charges that may be applied prior to you receiving your order.
  4. We are not responsible for delays caused by the carrier, weather, or other circumstances outside of our reasonable control.

Lost or damaged parcels

If your order does not arrive within the expected delivery window, or arrives damaged, please contact us at health@etherys.co.uk with your order number and we will investigate with the carrier and arrange a replacement or refund as appropriate.

Contact

Huzzah Labs Limited, trading as Etherys
Wren House, 68 London Road, St Albans, AL1 1NG, United Kingdom
Email: health@etherys.co.uk